Frequently Asked Questions
Q. What vaccinations does my dog require to stay at The Retreat?
A. We require all dogs to be vaccinated against Distemper, Leptospirosis, Hepatitis, Parvovirus and Kennel Cough. Your pet must be up-to-date with all boosters and proof of vaccination status is required when dropping off. We also require that a minimum of two weeks has passed between the vaccine being given to your dog and the dog coming to stay with us.
Read more about our Kennel Cough policy here.
Q. What vaccinations does my cat require to stay at The Retreat?
A. We require all cats to be fully vaccinated against Feline Infectious Enteritis and Cat Flu. We also recommend that your cats are vaccinated against Feline Leukaemia and Chlamydia. Vaccinations must be up-to-date with all boosters proof of vaccination status is required when dropping off.
Q. Do I need to bring my pet’s bedding and bowls?
A. We supply comfortable bedding, and bowls for food and water, however we are happy for you to bring your pets bedding with you so they have something familiar in their kennel/chalet - we cannot accept responsibility for any personal items. We kindly ask that you do not bring your own bowls.
Q. How many walks will my dog receive a day?
A. All dogs are walked twice a day, and spend additional time in the play area.
Q. What food do you provide?
A. We provide a complete dry food.
Q. Is there someone on site at all times?
A. Yes, there is always a member of staff on site for security and welfare, 24 hours a day, 7 days a week.
Q. Can I contact you for updates?
A. Our reception is usually only staffed during our advertised opening hours - the rest of the time we are busy caring for your pets and ensuring they have the best stay possible - we operate a WhatsApp community where we post photos of pets staying with us and this is a handy way of seeing how your pet is getting on. We find this is the best way of keeping you up-to-date, however if you are particularly anxious please drop us an email. Rest assured, if there are any issues we will contact you.
To join the WhatsApp community, contact us via email for the password and click here.
Q. My friend’s dog is staying at the same time as mine, can they be walked together?
A. Yes this is possible, depending on the permissions given by both owners on the Client Consent Form. We reserve the right to walk any dogs independently if our judgment is that it would be best for the dogs.
Q. What happens if my pet falls ill during their stay?
A. We will contact you as soon as possible, and if we're unable to reach you we will attempt to call your emergency contacts. We also have an account with a local vet so we are able to get medical assistance promptly when needed, even if we have been unable to contact you.
Q. Why do you require an emergency contact?
A. In the event of any issues or medical emergencies, we need to be able to contact you or a nominated person to update you and seek any instruction. In the event of being unable to contact anyone, we reserve the right to seek medical assistance as we deem appropriate and any associated costs will be added to your bill. Your pets health is our number one priority.
Q. My pet is on medication, are you able to administer this?
A. Yes, provided the medication is clearly labelled with frequency and dosage - for clarification please contact us.
Q. Do you take entire dogs?
A. Yes.
Q. Do you take all dog breeds?
A. We can accept most breeds for day care and boarding, but there are a few we cannot accept, these are: Dogo Argentino, Japanese Tosa, Pit Bull Terrier, Fila Brasileiro and XL Bully.
Q. Can I bring my pet's normal food?
A. You are welcome to bring your pets normal food provided it is clearly labelled with frequency and dosage, ideally supplied in individual portions. If your pet has a sensitive digestive system we recommend this.
